All product returns due to defects can be returned within 30 days of the initial delivery date and will be issues as a credit towards your next order. All returned product needs to be physically received and processed at PuraEarth’s production facility prior to a credit being issued.
Credits and Discounts:
PuraEarth does not offer exchanges, discounts, refunds or anything other than a store credit towards a customer’s next order.
All order payment need to their be payment upon delivery or on 7 day terms or less. Approved Dispensary Partners may have extended terms.
All events and specials need to be approved by the Promotions Manager prior to the scheduling of any event. If a dispensary is looking to run an event, a minimum of 2 weeks is needed to plan accordingly.
Credits due to Customer Discounts:
All credits for customer discounts must be submitted to our online credit submission form within 14 days of the discount being applied.
Split Credits are calculated by multiplying the % discount given to the customer by the wholesale cost of the product and splitting the result in half. Half will be covered by PuraEarth and the other half credited to the account (i.e. Account bought a product for $50 and sold it for $100. A 25% Discount was issued to the customer. The credit issued to the account would be 25% Discount x $50 Wholesale cost = $12.50 / 2 = $6.25 Credit to Account and $6.25 absorbed by PuraEarth)
Credits due to Customer Returns
Accepted returns will come with a credit issued to the account based on the wholesale price sold to the account. (i.e. Account bought 1 Product for $11 and a customer returns it. PuraEarth will issue a $11 credit if the product qualifies for return.